Category Archives: Uncategorized

Pamela’s Weekly Words of Wisdom: Why Indonesian Street Children Love the Internet

On the streets of Indonesia, children often compete, gang against gang, in violent war.  Many of them don’t have a home, much less a bed, to call their own. But a new night life is emerging in Indonesia. Continue reading

“We aren’t in the coffee business, serving people…”


We aren’t in the coffee business, serving people.

We’re in the people business, serving coffee.

–Nabi Saleh, Gloria Jean’s Coffee

You have a product.

You have a service.

You want more people in the world to know about them. That’s understandable.

But the way to increase awareness is to care about that person— not your product.

So if you are serving coffee,

providing a car washing service,

giving a haircut,

or investment advice,

counseling a student on colleges,

giving and executive report to the president of the United States…

Find out who they are… care… and serve.

Putting more energy into caring for your customers and the loyalty, warmth, commitment will naturally ensure.

Have a Lovely Day Serving!


Nabi Saleh is an Iranian-Australian businessman and CEO of Gloria Jean’s Coffees. According to the Sydney Morning Herald, Gloria Jean’s Coffees has around 500 coffee shops in Australia and another 500 throughout the rest of the world. It is estimated that this coffee chain brings in $500 million in sales every year.

Saleh grew up in multiple places, Iran and India among them, and was exposed to different cultures and ideas from a young age. He has expressed business ideas that are revolutionary and centered around people and doing good. He is a supporter of the Rainforest Alliance and is known to support and implement direct-to-farmer coffee and tea purchasing programs that ensure a fair wage is paid and adequate living and working conditions are met. In an interview with Q Radio, he expressed his belief that all companies should be socially responsible and actively engage in working for the benefit of humanity.

Classic Pamela Positive: This is no one’s business, but between me, and…

“This is no one’s business, but between me, and God.”

Yep. That’s all it comes down to.
Stop worrying  about what someone else thought.
How they would have handled the situation.
Feeling badly about your past.
  whatever you are wishing.
Let’s get clear on your boss. That’s God, Love, Truth. Not your manager, not your coworker, not your mom, not your favorite uncle, not your roommate, not your husband, not your best friend.
You answer to the largest power in the world. Trust it, love it, cherish your time with it, and go there for all your answers.
–Sunday, December 26, 1998
Pamela Hawley is the founder and CEO of UniversalGiving, an award-winning nonprofit helping people to donate and volunteer with top performing, vetted organizations all over the world. Unique to UniversalGiving, 100% of all donations go direct to the cause. 

Pamela is a winner of the Jefferson Award (the Nobel Prize in Community Service), and has been invited three times to the White House. Pamela was a finalist for Ernst and Young’s Entrepreneur of the Year Award and is an Expert Blogger for Fast Company and CSRWire. She is a philanthropy expert for the new TV show, Billions Rising.

Pamela is also an accomplished actress, improviser, dancer and singer with over 100 performances in San Francisco, New York, and Los Angeles. She is trained by The Groundlings, a graduate of Upright Citizens Brigade, at advanced level Second City Los Angeles, and a BATS improv player. Pamela donates a portion of every show’s proceeds to UniversalGiving. 

How Would You Feel If You Were Without a Country?

Yaroslav Trofimov wrote a superb article on the complexities facing the Kurds. Can you imagine if you lived on land, but were without a country?
In this case, we are speaking about the Kurds. What a devastating history they have experienced… But there is always hope. Trofimov writes:

Just last week in Turkey, a political party rooted in the struggle for Kurdish rights vaulted over the 10% threshold for parliamentary representation, giving the Kurds their biggest say ever in Turkish politics.

In Iraq, the Kurds repelled an assault by Islamic State and their budding autonomous government in northern Iraq has seize (ed) full control of the disputed northern city of Kirkuk – often dubbed the “Kurdish Jerusalem” because of its historic significance…”


This is not a small number of people — 30 million. Who all of a sudden — or rather after multiple struggles and much perseverance — are claiming their own place.

Imagine this happening to you. After World War I, the Ottoman empire was disintegrating. The Kurds had an agreement to become Kurdistan, their own country in the southeastern part of Turkey. But it was quashed by Turkey. And then there were multiple times that their autonomy was recognized but then violated again and again by numerous countries all throughout the region. And countrylessness and violence continued for the Kurdish people.

But things change. Hope thrives.


In the latest Iraqi constitution, Kurds have been given powers for their own government. This is a moment. A moment again for freedom and self governance, that we hope no country will infringe upon. And with natural resources in oil, their own military, and a resurgence of their culture, they have a chance for self determination. And even power in negotiations in the world. They may play a powerful role in the region.


Now other people are cheering them on. It gives democracies hope, the U.S. hope, and new emerging countries hope. People need their freedom and their heritage.

How would you feel if you were country-less?

Read about or support someone today be a part of their country. Click here to learn more about refugees over the world and the opportunities UniversalGiving has for you to help them!


The quotes from this piece are from the article “The Stateless Nation,” by Yaroslav Trofimov which was published in The Wall Street Journal Review. Trofimov is an author and journalist with his own weekly column in WSJ. He was born in 1969 in Kiev, Ukraine, and studied political science and journalism at NYU. He wrote the book “The Siege of Mecca: The Forgotten Uprising In Islam’s Holiest Shrine and the Birth of Al Qaeda,” published by Random House. You can read more about his book here, and you can follow him on Twitter at @yarotrof to stay updated on his work about the Greater Middle East.

Pamela’s Weekly Words of Wisdom: Tell Your Team They Are Great and DON’T Give Them Anything To Do

One of the most powerful things you can do to recognize someone on your team is to call them and thank them and say “You’re doing a wonderful job today, and I wanted to thank you. That’s it. I just wanted you to know, and for you to take the time to recognize it. Please know how much I appreciate your consistent work and positive attitude.”  Do not add on a ‘to do.’ I know that’s tempting as we as CEOs have a lot we want to accomplish!  But just let the conversation rest in genuine appreciation. It’s one of the best ways you can thank someone — without agenda.