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How to be a GoGetter

This is a sweet piece which is my first professional writing from my first job right out of Duke. I was thinking intensely about how to give of oneself. Enjoy!
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GUCKENHEIMER “GOGETTERS”

GoGetters. The Guckenheimer team is made up of gogetters. As a GEI employee, you are expected to complete your day to day tasks as a “gogetter”—attacking your job with spirit and energy! Your position is very important part of this team, and GEI would like to give you the tools to be able to succeed. For that reason it is very important you understand what is expected of you.

You may expect that both you and your manager are responsible for maintaining standards, whether they be in preparation, sanitation, serving, or customer service. Your manager should show you all the procedures for which you are responsible. Because your individual position is so important, we need you to give your “all” in care and patience give to each regulation. Equally important is the enthusiasm you devote to the task. This communication between you and your manager, which gives you all the guidance you need to reach high standards, allows you to become a GoGetter in full force—performing in line with correct regulations and with vigor!

Empowerment. As an employee of GEI, you should feel “empowered” with information in order to succeed in your position. If you don’t understand a procedure, you should always ask, even if it means more than once. Often you may be asked to “spit back” information. Repeating what your manager has explained to you is a great way to check yourself. It makes sure that you and your manager are communicating well and will help the both of you understand the areas of information you need to work on together. It is important that you not only perform a task but you understand why you are going it so that you can give the most to this team.

Sometimes it takes a few times to remember everything. Therefore “empowering” yourself means equipping yourself with the most complete information. Questions you should ask yourself: Do I know the the reasoning behind the technique or regulation? Why am I performing this certain task—how does it fit in the overall operation? Most importantly, in your process of learning, you should never be afraid to admit a mistake. The key to making mistakes is learning “What went wrong? How can I change the procedure or my actions in the future?” You should feel that your team has the openness to be able to bring mistakes out in the open, so that everyone on the team, including the manager, may understand how to improve.

Innovation. Because your individual position is in fact key to the team, you may learn new information. No idea is too rough; your thoughts may help trigger another’s ideas as well…which means innovation! You are a valuable part in maintaining high standards in operations as well as customer service. A valuable employee is one who not performs tasks in line with standards, but also one whom is motivated to follow regulations correctly, to look for a means to improve the method, and to maintain an energized outlook.

In sum, being a Guckenhimer “GoGetter” means feeling empowered as an employee to understand your individual tasks as well as to encourage innovation, which gives efficiency and energy to the system. No procedure is insignificant because they all contribute to your team. Therefore your contribution as a vital art of the team is extremely important to Guckenheimer and should be to yourself as well. Guckenheimer wants to help you be a GoGetter!

GOGETTER → EMPOWERMENT → INNOVATION

When Rejection “Works”

An interesting blog post by Auren Hoffman, CEO of LiveRamp, explored a key area of business and communication: rejection. He wrote about the importance of knowing how to deal with rejection, so that you will feel empowered to take risks, and asked people for their thoughts on how to help others learn how to handle rejection. Here is the advice I shared.

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Auren, this is one of those important nuances in communication. Thank you for bringing it up.

I believe that if you want to have people be able to accept rejection, then there are three significant ways to do so:

Be humble, emphasize Lessons Learned, and have a respectful, kind tone.

1- Be A Humble CEO. In regular conversations and team meetings, be sure to point not only to your successes, but also to ways that your decisions could be better. You can show lessons learned. In business we are always learning, refining, retooling and getting to new heights.

So first as CEOs we need to be open to self commentary on how we can be better. That creates a culture of openness where we are all improving.

2- Lessons Learned vs. Mistakes. If someone doesn’t have a good idea or makes an error, we usually try to find some part of the idea that is good.

Not all components, of all ideas, are bad. Try to point to some part of their idea that is good thinking — ie. “Thank you for diving into the social media space. You are right we need to be more aggressive there; perhaps we can still work with the idea of getting more 20-somethings involved in another way.”

It validates that some part of their idea or process was right… but not the entire idea. There is a lesson to be learned.

If someone keeps bringing up the same type of idea which doesn’t work or making similar errors, then it does become a mistake and needs to be firmly corrected.

3. Be Incredibly Respectful in Tone.

It’s really not what you say when you turn down an idea.

It’s all about how you say it.

Is it in distaste?

Or with appreciation that they are trying to build your business?

If you don’t respect an employee — even if you don’t say anything, rest assured what is in your head and heart will be “heard” by that team member.

Keep your mind gracious, clear and appreciative.

And your input should then be respected and appreciated.

Pamela’s Weekly Words of Wisdom: Listening – A Business Bliss

When getting involved internationally, it’s so important to listen to others. Respect the person, the culture, and their local community.  To do so is to honor the unique wisdom and presence they bring to the world.

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Pamela’s Weekly Words of Wisdom: Think About Building Your Mind As You Would Your Dream Home

When you build a home, you have to have a vision. A vision of what you would like to create.  If you have a negative vision of your home then it certainly is not going to become a beautiful home!   So we need to maintain that vision, even when the going gets rough. Even if you run out of brick. Even if the paint color didn’t match the way you wanted it to. Even if you have to fumigate!  Hold the vision, and keep striving for it.

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