GoGetters. The Guckenheimer team is made up of gogetters. As a GEI employee, you are expected to complete your day to day tasks as a “gogetter”—attacking your job with spirit and energy! Your position is very important part of this team, and GEI would like to give you the tools to be able to succeed. For that reason it is very important you understand what is expected of you.
You may expect that both you and your manager are responsible for maintaining standards, whether they be in preparation, sanitation, serving, or customer service. Your manager should show you all the procedures for which you are responsible. Because your individual position is so important, we need you to give your “all” in care and patience give to each regulation. Equally important is the enthusiasm you devote to the task. This communication between you and your manager, which gives you all the guidance you need to reach high standards, allows you to become a GoGetter in full force—performing in line with correct regulations and with vigor!
Empowerment. As an employee of GEI, you should feel “empowered” with information in order to succeed in your position. If you don’t understand a procedure, you should always ask, even if it means more than once. Often you may be asked to “spit back” information. Repeating what your manager has explained to you is a great way to check yourself. It makes sure that you and your manager are communicating well and will help the both of you understand the areas of information you need to work on together. It is important that you not only perform a task but you understand why you are going it so that you can give the most to this team.
Sometimes it takes a few times to remember everything. Therefore “empowering” yourself means equipping yourself with the most complete information. Questions you should ask yourself: Do I know the the reasoning behind the technique or regulation? Why am I performing this certain task—how does it fit in the overall operation? Most importantly, in your process of learning, you should never be afraid to admit a mistake. The key to making mistakes is learning “What went wrong? How can I change the procedure or my actions in the future?” You should feel that your team has the openness to be able to bring mistakes out in the open, so that everyone on the team, including the manager, may understand how to improve.
Innovation. Because your individual position is in fact key to the team, you may learn new information. No idea is too rough; your thoughts may help trigger another’s ideas as well…which means innovation! You are a valuable part in maintaining high standards in operations as well as customer service. A valuable employee is one who not performs tasks in line with standards, but also one whom is motivated to follow regulations correctly, to look for a means to improve the method, and to maintain an energized outlook.
In sum, being a Guckenhimer “GoGetter” means feeling empowered as an employee to understand your individual tasks as well as to encourage innovation, which gives efficiency and energy to the system. No procedure is insignificant because they all contribute to your team. Therefore your contribution as a vital art of the team is extremely important to Guckenheimer and should be to yourself as well. Guckenheimer wants to help you be a GoGetter!
GOGETTER → EMPOWERMENT → INNOVATION